360RELY360
Brand & D2C7 min read

The udhari problem

Ninety-day credit isn't a payment term. It's an interest-free loan you make to your customer, funded by a loan you pay interest on.

Every manufacturer in India understands udhari intuitively and almost nobody has ever put a number on it. So here is the number. A business doing ₹40 crore a year on 90-day terms has roughly ₹10 crore permanently parked inside its customers' businesses. Not late. Not disputed. Just structurally, by agreement, somewhere else.

You financed that ₹10 crore. You may be paying eleven percent on a working capital line to do it. So the arithmetic is that you borrow money, at interest, to fund your customer's operations, and then thank them for the order.

It gets worse when you look at what your customer does with the product. A contract manufacturer typically earns eight to twelve percent. The brand whose label goes on that product sells it at sixty to seventy. You carried the plant, the labour, the compliance, the quality liability, and the working capital — and you took the thinnest slice of the value chain you personally created.

The usual response is to negotiate better terms. That rarely works, because terms are a function of power, and a commodity supplier has none. Chasing payment harder doesn't change the structure. Neither does adding another customer on the same terms.

The structural answer is to sell something, to someone, who pays you at the time of purchase. That is what a direct-to-consumer brand actually is — not a marketing project, but a working capital transformation that happens to come with sixty percent margins attached. Same factory. Same product. Different buyer, different terms, different economics.

It is not right for every product. Low average order value, thin repeat rates, brutal shipping economics, and heavy regulatory load can each kill it — and the honest first step is testing your catalogue against those constraints rather than launching on enthusiasm. But for most manufacturers there is at least one SKU sitting in the plant right now that would be worth five times more with your name on it.

Performance Journal

Written by the RELY360 architects — from live engagements across Indian manufacturing.

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